All Systems Operational

About This Site

This is Helpwise's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

As always, if you are experiencing any issues with Helpwise, don't hesitate to get in touch with us at help@helpwise.io, or our chat support and we'll get back to you as soon as we can.

Email Services Operational
90 days ago
99.99 % uptime
Today
Incoming Email Forwarding ? Operational
90 days ago
99.99 % uptime
Today
Outgoing Email Delivery ? Operational
90 days ago
99.99 % uptime
Today
Gmail Sync ? Operational
90 days ago
99.99 % uptime
Today
Microsoft Outlook Sync ? Operational
90 days ago
99.99 % uptime
Today
Platform Operational
90 days ago
99.99 % uptime
Today
Helpwise Web App ? Operational
90 days ago
100.0 % uptime
Today
SMS Inbox Operational
90 days ago
100.0 % uptime
Today
Notifications ? Operational
90 days ago
99.99 % uptime
Today
Helpwise Inbox ? Operational
90 days ago
100.0 % uptime
Today
Automation & Workflows ? Operational
90 days ago
100.0 % uptime
Today
Search ? Operational
90 days ago
100.0 % uptime
Today
Reports Operational
90 days ago
100.0 % uptime
Today
Developer APIs & Webhooks Operational
90 days ago
100.0 % uptime
Today
Webhooks Operational
90 days ago
100.0 % uptime
Today
Developer APIs ? Operational
90 days ago
100.0 % uptime
Today
Whatsapp Integrations Operational
90 days ago
99.93 % uptime
Today
Whatsapp Cloud Integration Operational
90 days ago
99.93 % uptime
Today
360 dialog Integration Operational
90 days ago
99.93 % uptime
Today
Twilio Whatsapp Integration Operational
90 days ago
99.93 % uptime
Today
SMS & Voice Integrations Operational
90 days ago
100.0 % uptime
Today
Twilio SMS Integration Operational
90 days ago
100.0 % uptime
Today
Twilio Calling Integration Operational
90 days ago
100.0 % uptime
Today
JustCall SMS Integration Operational
90 days ago
100.0 % uptime
Today
Plivo SMS Integration Operational
90 days ago
100.0 % uptime
Today
Dialpad SMS Integration Operational
90 days ago
100.0 % uptime
Today
Ringcentral SMS Integration Operational
90 days ago
100.0 % uptime
Today
Social Media Integrations Operational
90 days ago
100.0 % uptime
Today
Instagram Comments Integration Operational
90 days ago
100.0 % uptime
Today
Instagram DM Integration Operational
90 days ago
100.0 % uptime
Today
Facebook Messenger Integration Operational
90 days ago
100.0 % uptime
Today
Facebook Comments Integration Operational
90 days ago
100.0 % uptime
Today
HelpCenter ? Operational
90 days ago
100.0 % uptime
Today
Helpwise Chat ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
May 30, 2024

No incidents reported today.

May 29, 2024

No incidents reported.

May 28, 2024

No incidents reported.

May 27, 2024
Resolved - This incident has been resolved.
May 27, 14:18 UTC
Update - We are continuing to monitor for any further issues.
May 27, 14:10 UTC
Update - Mailgun team has pushed a fix and error rate seems to have reduced. We're further monitoring this.
May 27, 14:05 UTC
Update - We are continuing to monitor for any further issues.
May 27, 13:58 UTC
Monitoring - We're currently monitoring our error rate and our systems and looking for a potential workaround.
May 27, 13:32 UTC
Investigating - We're currently investigating v high error rate from our upstream email provider. Outgoing emails, Incoming emails (forwarding), MFA codes, email notifications are affected

https://status.mailgun.com/incidents/8bn2px3nyfy4

May 27, 13:28 UTC
May 26, 2024

No incidents reported.

May 25, 2024

No incidents reported.

May 24, 2024

No incidents reported.

May 23, 2024

No incidents reported.

May 22, 2024

No incidents reported.

May 21, 2024
Resolved - This incident has been resolved.
May 21, 23:09 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 21, 22:39 UTC
Identified - We have identified the issue and a fix has been implemented. Currently, Gmail and Outlook sync customers might receive emails with a delay.
May 21, 22:32 UTC
Investigating - We are currently investigating this issue.
May 21, 22:06 UTC
May 20, 2024
Resolved - This incident has been resolved.
May 20, 15:05 UTC
Investigating - We are currently investigating this issue.
May 20, 14:53 UTC
May 19, 2024

No incidents reported.

May 18, 2024

No incidents reported.

May 17, 2024

No incidents reported.

May 16, 2024

No incidents reported.