All Systems Operational

About This Site

This is Helpwise's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

As always, if you are experiencing any issues with Helpwise, don't hesitate to get in touch with us at help@helpwise.io, or our chat support and we'll get back to you as soon as we can.

Email Services Operational
90 days ago
100.0 % uptime
Today
Incoming Email Forwarding ? Operational
90 days ago
100.0 % uptime
Today
Outgoing Email Delivery ? Operational
90 days ago
100.0 % uptime
Today
Gmail Sync ? Operational
90 days ago
100.0 % uptime
Today
Microsoft Outlook Sync ? Operational
90 days ago
100.0 % uptime
Today
Platform Operational
90 days ago
100.0 % uptime
Today
Helpwise Web App ? Operational
90 days ago
100.0 % uptime
Today
SMS Inbox Operational
90 days ago
100.0 % uptime
Today
Notifications ? Operational
90 days ago
100.0 % uptime
Today
Helpwise Inbox ? Operational
90 days ago
100.0 % uptime
Today
Automation & Workflows ? Operational
90 days ago
100.0 % uptime
Today
Search ? Operational
90 days ago
100.0 % uptime
Today
Reports Operational
90 days ago
100.0 % uptime
Today
Developer APIs & Webhooks Operational
90 days ago
100.0 % uptime
Today
Webhooks Operational
90 days ago
100.0 % uptime
Today
Developer APIs ? Operational
90 days ago
100.0 % uptime
Today
Whatsapp Integrations Operational
90 days ago
99.73 % uptime
Today
Whatsapp Cloud Integration Operational
90 days ago
99.73 % uptime
Today
360 dialog Integration Operational
90 days ago
99.73 % uptime
Today
Twilio Whatsapp Integration Operational
90 days ago
99.75 % uptime
Today
SMS & Voice Integrations Operational
90 days ago
100.0 % uptime
Today
Twilio SMS Integration Operational
90 days ago
100.0 % uptime
Today
Twilio Calling Integration Operational
90 days ago
100.0 % uptime
Today
JustCall SMS Integration Operational
90 days ago
100.0 % uptime
Today
Plivo SMS Integration Operational
90 days ago
100.0 % uptime
Today
Dialpad SMS Integration Operational
90 days ago
100.0 % uptime
Today
Ringcentral SMS Integration Operational
90 days ago
100.0 % uptime
Today
Social Media Integrations Operational
90 days ago
100.0 % uptime
Today
Instagram Comments Integration Operational
90 days ago
100.0 % uptime
Today
Instagram DM Integration Operational
90 days ago
100.0 % uptime
Today
Facebook Messenger Integration Operational
90 days ago
100.0 % uptime
Today
Facebook Comments Integration Operational
90 days ago
100.0 % uptime
Today
HelpCenter ? Operational
90 days ago
100.0 % uptime
Today
Helpwise Chat ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Apr 17, 2024

No incidents reported today.

Apr 16, 2024

No incidents reported.

Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024

No incidents reported.

Apr 10, 2024

No incidents reported.

Apr 9, 2024

No incidents reported.

Apr 8, 2024

No incidents reported.

Apr 7, 2024

No incidents reported.

Apr 6, 2024

No incidents reported.

Apr 5, 2024

No incidents reported.

Apr 4, 2024

No incidents reported.

Apr 3, 2024
Resolved - This incident has been resolved.
Apr 3, 20:15 UTC
Update - However we don't see an update from meta. But we're now not noticing a high error rate.
Apr 3, 19:51 UTC
Update - We are continuing to monitor for any further issues.
Apr 3, 19:15 UTC
Monitoring - Meta is experiencing issues with Whatsapp Cloud and On-premise solutions - https://metastatus.com/whatsapp-business-api

360 dialog & Twilio who also use Meta infrastructure as well is experiencing issues -
1. https://status.360dialog.com/
2. https://status.twilio.com/incidents/1qn011ts4zqk


Our team's currently monitoring this and waiting for more updates.

Apr 3, 19:11 UTC