{
  "page": {
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    "url": "https://status.helpwise.io"
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  "incidents": [{"name":"Notifications and Realtime updates are slow","status":"resolved","created_at":"2026-02-20T17:38:11.438Z","updated_at":"2026-02-21T04:38:10.897Z","monitoring_at":"2026-02-20T18:09:15.662Z","resolved_at":"2026-02-21T04:38:10.880Z","impact":"minor","shortlink":"https://stspg.io/cr3pq8j1q98h","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-02-20T17:38:11.431Z","reminder_intervals":null,"id":"c05hsrlxbpc4","page_id":"fp5zqkhxg8c3","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2026-02-21T04:38:10.880Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-02-21T04:38:10.880Z","display_at":"2026-02-21T04:38:10.880Z","deliver_notifications":true,"tweet_id":null,"id":"5q0mzlx8yhcg","incident_id":"c05hsrlxbpc4","custom_tweet":null,"affected_components":[{"code":"wnc175qssccv","name":"Platform - Notifications","old_status":"degraded_performance","new_status":"operational"},{"code":"3c1ttxc12mdb","name":"Platform - Realtime Updates","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"We are continuing to monitor for any further issues.","created_at":"2026-02-20T18:11:11.110Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-02-20T18:11:11.110Z","display_at":"2026-02-20T18:11:11.110Z","deliver_notifications":true,"tweet_id":null,"id":"rr49p9knydlf","incident_id":"c05hsrlxbpc4","custom_tweet":null,"affected_components":[{"code":"wnc175qssccv","name":"Platform - Notifications","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"3c1ttxc12mdb","name":"Platform - Realtime Updates","old_status":"operational","new_status":"degraded_performance"}]},{"status":"monitoring","body":"We're facing issues with our realtime provider. We've pushed additional capacity to minimize and mitigate it.","created_at":"2026-02-20T18:09:15.662Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-02-20T18:09:15.662Z","display_at":"2026-02-20T18:09:15.662Z","deliver_notifications":true,"tweet_id":null,"id":"yk81mzcbdrvk","incident_id":"c05hsrlxbpc4","custom_tweet":null,"affected_components":[{"code":"wnc175qssccv","name":"Platform - Notifications","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"Notifications and Realtime updates are delayed. The team's looking into it.","created_at":"2026-02-20T17:38:11.521Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-02-20T17:38:11.521Z","display_at":"2026-02-20T17:38:11.521Z","deliver_notifications":true,"tweet_id":null,"id":"h0tyq0kqjm1l","incident_id":"c05hsrlxbpc4","custom_tweet":null,"affected_components":[{"code":"wnc175qssccv","name":"Platform - Notifications","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Notifications","created_at":"2024-02-21T17:30:33.883Z","updated_at":"2026-02-21T04:38:10.829Z","position":3,"description":"push, mobile and email notifications","showcase":true,"start_date":"2024-02-21T00:00:00.000Z","id":"wnc175qssccv","page_id":"fp5zqkhxg8c3","group_id":"ltxb4y592zq2"},{"status":"operational","name":"Realtime Updates","created_at":"2026-02-20T18:10:16.362Z","updated_at":"2026-02-21T04:38:10.848Z","position":10,"description":"Realtime update service to play ding sound and show messages in realtime","showcase":true,"start_date":"2026-02-20T00:00:00.000Z","id":"3c1ttxc12mdb","page_id":"fp5zqkhxg8c3","group_id":"ltxb4y592zq2"}]},{"name":"Issues with Gmail Inboxes","status":"resolved","created_at":"2025-06-12T18:57:43.807Z","updated_at":"2025-06-13T04:29:57.272Z","monitoring_at":"2025-06-12T18:57:43.915Z","resolved_at":"2025-06-13T04:29:57.256Z","impact":"major","shortlink":"https://stspg.io/qytykbctvfb7","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2025-06-12T18:57:43.797Z","reminder_intervals":null,"id":"r8k3jmk774r2","page_id":"fp5zqkhxg8c3","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2025-06-13T04:29:57.256Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-06-13T04:29:57.256Z","display_at":"2025-06-13T04:29:57.256Z","deliver_notifications":true,"tweet_id":null,"id":"nlgp634dmz82","incident_id":"r8k3jmk774r2","custom_tweet":null,"affected_components":[{"code":"lk07n1yctz8s","name":"Email Services - Outgoing Email Delivery","old_status":"operational","new_status":"operational"},{"code":"snhx673zkdhb","name":"Email Services - Gmail Sync","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"We are continuing to monitor for any further issues.","created_at":"2025-06-12T21:01:15.435Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-06-12T21:01:15.435Z","display_at":"2025-06-12T21:01:15.435Z","deliver_notifications":true,"tweet_id":null,"id":"0rtpdqpcy09l","incident_id":"r8k3jmk774r2","custom_tweet":null,"affected_components":[{"code":"lk07n1yctz8s","name":"Email Services - Outgoing Email Delivery","old_status":"degraded_performance","new_status":"operational"},{"code":"snhx673zkdhb","name":"Email Services - Gmail Sync","old_status":"major_outage","new_status":"degraded_performance"}]},{"status":"monitoring","body":"Our team's working on restoring Gmail access and sync for customer inboxes.","created_at":"2025-06-12T20:42:49.683Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-06-12T20:42:49.683Z","display_at":"2025-06-12T20:42:49.683Z","deliver_notifications":true,"tweet_id":null,"id":"cnnkrjjcvd9y","incident_id":"r8k3jmk774r2","custom_tweet":null,"affected_components":[{"code":"lk07n1yctz8s","name":"Email Services - Outgoing Email Delivery","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"snhx673zkdhb","name":"Email Services - Gmail Sync","old_status":"partial_outage","new_status":"major_outage"}]},{"status":"monitoring","body":"Google has confirmed the issue with multiple Google services and they're working on it - https://www.google.com/appsstatus/dashboard/incidents/Eab7zGLWSaUJyh9c9R9L","created_at":"2025-06-12T19:07:15.454Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-06-12T19:07:15.454Z","display_at":"2025-06-12T19:07:15.454Z","deliver_notifications":true,"tweet_id":null,"id":"g3bd1j3l1qm0","incident_id":"r8k3jmk774r2","custom_tweet":null,"affected_components":[{"code":"lk07n1yctz8s","name":"Email Services - Outgoing Email Delivery","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"snhx673zkdhb","name":"Email Services - Gmail Sync","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"monitoring","body":"We're receiving a very high error rate from Gmail triggering inbox disconnections and slow or no syncing. We're currently monitoring the issue.","created_at":"2025-06-12T18:57:43.915Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-06-12T18:57:43.915Z","display_at":"2025-06-12T18:57:43.915Z","deliver_notifications":true,"tweet_id":null,"id":"pg4fmnwts4jp","incident_id":"r8k3jmk774r2","custom_tweet":null,"affected_components":[{"code":"lk07n1yctz8s","name":"Email Services - Outgoing Email Delivery","old_status":"operational","new_status":"degraded_performance"},{"code":"snhx673zkdhb","name":"Email Services - Gmail Sync","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Outgoing Email Delivery","created_at":"2022-06-28T10:06:43.409Z","updated_at":"2025-06-12T21:01:15.373Z","position":2,"description":"Services responsible for handling and delivering outgoing emails.","showcase":true,"start_date":"2022-06-28T00:00:00.000Z","id":"lk07n1yctz8s","page_id":"fp5zqkhxg8c3","group_id":"sn1sdwp5dz4z"},{"status":"operational","name":"Gmail Sync","created_at":"2022-06-28T10:26:35.077Z","updated_at":"2025-06-13T04:29:57.220Z","position":3,"description":"Services responsible for syncing of emails with Gmail","showcase":true,"start_date":"2022-06-27T00:00:00.000Z","id":"snhx673zkdhb","page_id":"fp5zqkhxg8c3","group_id":"sn1sdwp5dz4z"}]},{"name":"Not able to send emails with individual attachment size \u003e 3 mb with Microsoft Outlook account connected for Outgoing.","status":"resolved","created_at":"2025-04-17T18:48:03.322Z","updated_at":"2025-04-23T06:41:10.499Z","monitoring_at":null,"resolved_at":"2025-04-23T06:41:10.475Z","impact":"minor","shortlink":"https://stspg.io/m5td2drg7y08","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2025-04-17T18:48:03.311Z","reminder_intervals":null,"id":"2mjj0xz4grvx","page_id":"fp5zqkhxg8c3","incident_updates":[{"status":"resolved","body":"Looks like Microsoft has now fixed this. We're now not noticing this issue. We're continuing to monitor it.","created_at":"2025-04-23T06:41:10.475Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-04-23T06:41:10.475Z","display_at":"2025-04-23T06:41:10.475Z","deliver_notifications":true,"tweet_id":null,"id":"8xfkxbnssdc7","incident_id":"2mjj0xz4grvx","custom_tweet":null,"affected_components":[{"code":"svcybsdbj6tm","name":"Email Services - Microsoft Outlook Sync","old_status":"degraded_performance","new_status":"operational"}]},{"status":"identified","body":"We've identified an issue where our system is unable to send attachment size \u003e 3 mb with Microsoft Outlook account connected for Outgoing as Microsoft API is giving error. \n\nWe're working towards a solution to this.\n\nIn the meanwhile as a workaround for customers who have connected Outlook accounts with Helpwise. We would recommend to restrict attachment sizes to less than 3MB as a workaround.","created_at":"2025-04-17T18:48:03.449Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-04-17T18:48:03.449Z","display_at":"2025-04-17T18:48:03.449Z","deliver_notifications":true,"tweet_id":null,"id":"tpbqnsbs7ntr","incident_id":"2mjj0xz4grvx","custom_tweet":null,"affected_components":[{"code":"svcybsdbj6tm","name":"Email Services - Microsoft Outlook Sync","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Microsoft Outlook Sync","created_at":"2022-06-28T14:47:23.585Z","updated_at":"2025-04-23T06:41:10.445Z","position":4,"description":"Services responsible for syncing of emails with Microsoft Outlook","showcase":true,"start_date":"2022-06-27T00:00:00.000Z","id":"svcybsdbj6tm","page_id":"fp5zqkhxg8c3","group_id":"sn1sdwp5dz4z"}]},{"name":"Forwarding addresses ending with mail3.helpwisemail.com are not working","status":"resolved","created_at":"2025-03-13T14:42:21.000Z","updated_at":"2025-03-13T18:33:23.324Z","monitoring_at":null,"resolved_at":"2025-03-13T18:33:23.307Z","impact":"major","shortlink":"https://stspg.io/1xx1j8r13v5k","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2025-03-13T14:42:21.000Z","reminder_intervals":null,"id":"kg5j7sbv9cnz","page_id":"fp5zqkhxg8c3","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2025-03-13T18:33:23.307Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-03-13T18:33:23.307Z","display_at":"2025-03-13T18:33:23.307Z","deliver_notifications":true,"tweet_id":null,"id":"mzyhjq7mlm5j","incident_id":"kg5j7sbv9cnz","custom_tweet":null,"affected_components":[{"code":"qmdch3n2dd5v","name":"Email Services - Incoming Email Forwarding","old_status":"partial_outage","new_status":"operational"}]},{"status":"identified","body":"We are continuing to work with our email provider to fix this issue.","created_at":"2025-03-13T14:44:02.497Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-03-13T14:44:28.301Z","display_at":"2025-03-13T14:44:02.000Z","deliver_notifications":true,"tweet_id":null,"id":"4vv2tb32ppk2","incident_id":"kg5j7sbv9cnz","custom_tweet":null,"affected_components":[{"code":"qmdch3n2dd5v","name":"Email Services - Incoming Email Forwarding","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"identified","body":"We're identified an issue with our underlying provider due to which forwarding to addresses @mail3.helpwisemail.com are not working. Forwarding addresses ending with @mail.helpwisemail.com, @mail1.helpwisemail.com and @mail2.helpwisemail.com are working fine.\n\nWorkaround:\nPlease change \u003cyourforwardingaddress\u003e@mail3.helpwisemail.com to \u003cyourforwardingaddress\u003e@mail1.helpwisemail.com. Reach out to help@helpwise.io if you need more help getting it to work.","created_at":"2025-03-13T14:42:21.883Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-03-13T14:43:53.377Z","display_at":"2025-03-13T14:42:21.000Z","deliver_notifications":true,"tweet_id":null,"id":"2p297qsw9yps","incident_id":"kg5j7sbv9cnz","custom_tweet":null,"affected_components":[{"code":"qmdch3n2dd5v","name":"Email Services - Incoming Email Forwarding","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Incoming Email Forwarding","created_at":"2022-06-28T10:06:43.390Z","updated_at":"2025-03-13T18:33:23.273Z","position":1,"description":"Services powering the incoming emails for the customers forwarding their emails to Helpwise's forwarding addresses","showcase":true,"start_date":"2022-06-28T00:00:00.000Z","id":"qmdch3n2dd5v","page_id":"fp5zqkhxg8c3","group_id":"sn1sdwp5dz4z"}]},{"name":"Webap, inbox and outlook sync functionalities and performance is degraded.","status":"resolved","created_at":"2025-03-01T21:22:41.987Z","updated_at":"2025-03-02T02:05:29.570Z","monitoring_at":"2025-03-01T21:52:18.020Z","resolved_at":"2025-03-02T02:05:29.530Z","impact":"minor","shortlink":"https://stspg.io/lbpfp4wcr2dg","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2025-03-01T21:22:41.974Z","reminder_intervals":null,"id":"48mgrq1wkstm","page_id":"fp5zqkhxg8c3","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2025-03-02T02:05:29.530Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-03-02T02:05:29.530Z","display_at":"2025-03-02T02:05:29.530Z","deliver_notifications":true,"tweet_id":null,"id":"25shvxjspt6f","incident_id":"48mgrq1wkstm","custom_tweet":null,"affected_components":[{"code":"svcybsdbj6tm","name":"Email Services - Microsoft Outlook Sync","old_status":"degraded_performance","new_status":"operational"},{"code":"n8dnnkftcnnn","name":"Platform - Helpwise Web App","old_status":"operational","new_status":"operational"},{"code":"h0txcrr2dm13","name":"Platform - Helpwise Inbox","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"Microsoft issues seems to have improved. Please reconnect your Microsoft account with Helpwise if you see the reconnect option in the Inbox.","created_at":"2025-03-01T22:04:10.615Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-03-01T22:04:10.615Z","display_at":"2025-03-01T22:04:10.615Z","deliver_notifications":true,"tweet_id":null,"id":"ylcc5wtnvbww","incident_id":"48mgrq1wkstm","custom_tweet":null,"affected_components":[{"code":"svcybsdbj6tm","name":"Email Services - Microsoft Outlook Sync","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"n8dnnkftcnnn","name":"Platform - Helpwise Web App","old_status":"operational","new_status":"operational"},{"code":"h0txcrr2dm13","name":"Platform - Helpwise Inbox","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"Microsoft has confirmed the incident. Here are more details - https://admin.cloud.microsoft/?#/servicehealth/:/alerts/MO1020913. Only customers using Outlook sync or sending outbound emails using \"Connect with Microsoft\" might face issues using the service.","created_at":"2025-03-01T21:52:18.020Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-03-01T21:52:18.020Z","display_at":"2025-03-01T21:52:18.020Z","deliver_notifications":true,"tweet_id":null,"id":"g4hlwp7w4k1j","incident_id":"48mgrq1wkstm","custom_tweet":null,"affected_components":[{"code":"svcybsdbj6tm","name":"Email Services - Microsoft Outlook Sync","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"n8dnnkftcnnn","name":"Platform - Helpwise Web App","old_status":"operational","new_status":"operational"},{"code":"h0txcrr2dm13","name":"Platform - Helpwise Inbox","old_status":"operational","new_status":"operational"}]},{"status":"identified","body":"The issue has been isolated to Outlook services acting slow and causing bottlenecks. We've isolated the issue to Outlook sync. Webapp and inbox should be operational now.","created_at":"2025-03-01T21:42:48.737Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-03-01T21:42:48.737Z","display_at":"2025-03-01T21:42:48.737Z","deliver_notifications":true,"tweet_id":null,"id":"y8nfcm54fpmy","incident_id":"48mgrq1wkstm","custom_tweet":null,"affected_components":[{"code":"svcybsdbj6tm","name":"Email Services - Microsoft Outlook Sync","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"n8dnnkftcnnn","name":"Platform - Helpwise Web App","old_status":"degraded_performance","new_status":"operational"},{"code":"h0txcrr2dm13","name":"Platform - Helpwise Inbox","old_status":"degraded_performance","new_status":"operational"}]},{"status":"investigating","body":"We are currently investigating this issue.","created_at":"2025-03-01T21:22:42.142Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-03-01T21:22:42.142Z","display_at":"2025-03-01T21:22:42.142Z","deliver_notifications":true,"tweet_id":null,"id":"ylxqg59rdjhv","incident_id":"48mgrq1wkstm","custom_tweet":null,"affected_components":[{"code":"svcybsdbj6tm","name":"Email Services - Microsoft Outlook Sync","old_status":"operational","new_status":"degraded_performance"},{"code":"n8dnnkftcnnn","name":"Platform - Helpwise Web App","old_status":"operational","new_status":"degraded_performance"},{"code":"h0txcrr2dm13","name":"Platform - Helpwise Inbox","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Helpwise Web App","created_at":"2022-06-28T10:37:59.785Z","updated_at":"2025-03-01T21:42:48.672Z","position":1,"description":"UI of Helpwise available on https://app.helpwise.io","showcase":true,"start_date":"2022-06-27T00:00:00.000Z","id":"n8dnnkftcnnn","page_id":"fp5zqkhxg8c3","group_id":"ltxb4y592zq2"},{"status":"operational","name":"Microsoft Outlook Sync","created_at":"2022-06-28T14:47:23.585Z","updated_at":"2025-04-23T06:41:10.445Z","position":4,"description":"Services responsible for syncing of emails with Microsoft Outlook","showcase":true,"start_date":"2022-06-27T00:00:00.000Z","id":"svcybsdbj6tm","page_id":"fp5zqkhxg8c3","group_id":"sn1sdwp5dz4z"},{"status":"operational","name":"Helpwise Inbox","created_at":"2023-10-19T05:23:40.246Z","updated_at":"2025-03-01T21:42:48.691Z","position":4,"description":"Helpwise shared inbox UI","showcase":true,"start_date":"2023-07-01T00:00:00.000Z","id":"h0txcrr2dm13","page_id":"fp5zqkhxg8c3","group_id":"ltxb4y592zq2"}]},{"name":"Helpcenter sites are not accessible","status":"resolved","created_at":"2025-02-26T16:38:26.859Z","updated_at":"2025-02-26T16:44:57.096Z","monitoring_at":null,"resolved_at":"2025-02-26T16:44:57.079Z","impact":"critical","shortlink":"https://stspg.io/hthv42b8lpxf","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2025-02-26T16:38:26.854Z","reminder_intervals":null,"id":"vk1mc7prq8yb","page_id":"fp5zqkhxg8c3","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2025-02-26T16:44:57.079Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-02-26T16:44:57.079Z","display_at":"2025-02-26T16:44:57.079Z","deliver_notifications":true,"tweet_id":null,"id":"p0s2plqynl9c","incident_id":"vk1mc7prq8yb","custom_tweet":null,"affected_components":[{"code":"m0x7j6ds8xtw","name":"HelpCenter","old_status":"major_outage","new_status":"operational"}]},{"status":"identified","body":"The issue has been identified and a fix is being implemented.","created_at":"2025-02-26T16:38:26.942Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-02-26T16:38:26.942Z","display_at":"2025-02-26T16:38:26.942Z","deliver_notifications":true,"tweet_id":null,"id":"148gx17ww15v","incident_id":"vk1mc7prq8yb","custom_tweet":null,"affected_components":[{"code":"m0x7j6ds8xtw","name":"HelpCenter","old_status":"operational","new_status":"major_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"HelpCenter","created_at":"2022-06-28T17:04:35.313Z","updated_at":"2025-02-26T16:44:57.044Z","position":7,"description":"Hosted Help center site feature","showcase":true,"start_date":"2022-06-27T00:00:00.000Z","id":"m0x7j6ds8xtw","page_id":"fp5zqkhxg8c3","group_id":null}]},{"name":"Microsoft 365 errors and delay","status":"resolved","created_at":"2024-11-25T12:23:31.000Z","updated_at":"2024-11-26T04:31:38.941Z","monitoring_at":"2024-11-25T12:23:31.000Z","resolved_at":"2024-11-26T04:31:38.923Z","impact":"minor","shortlink":"https://stspg.io/cd9fpl8wj1sk","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2024-11-25T12:23:31.000Z","reminder_intervals":null,"id":"9cs8bbmr6zx5","page_id":"fp5zqkhxg8c3","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2024-11-26T04:31:38.923Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-11-26T04:31:38.923Z","display_at":"2024-11-26T04:31:38.923Z","deliver_notifications":true,"tweet_id":null,"id":"nv6h1bc0bx9d","incident_id":"9cs8bbmr6zx5","custom_tweet":null,"affected_components":[{"code":"lk07n1yctz8s","name":"Email Services - Outgoing Email Delivery","old_status":"degraded_performance","new_status":"operational"},{"code":"svcybsdbj6tm","name":"Email Services - Microsoft Outlook Sync","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"We're continuing to monitor our systems. Microsoft's still working on fixing this issue.","created_at":"2024-11-25T16:10:38.231Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-11-25T16:10:38.231Z","display_at":"2024-11-25T16:10:38.231Z","deliver_notifications":true,"tweet_id":null,"id":"lqrk2z989j10","incident_id":"9cs8bbmr6zx5","custom_tweet":null,"affected_components":[{"code":"lk07n1yctz8s","name":"Email Services - Outgoing Email Delivery","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"svcybsdbj6tm","name":"Email Services - Microsoft Outlook Sync","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"monitoring","body":"Customers using MS365 sync would be seeing high error rates and delay in email sync\n\nLive updates on X - https://x.com/MSFT365Status?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor\n\n Microsoft is still investigating the issue - https://portal.office.com/Adminportal/Home#/servicehealth/:/alerts/MO941162 (You need to be an O365 admin to be able to access it)","created_at":"2024-11-25T12:23:31.780Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-11-25T16:20:28.829Z","display_at":"2024-11-25T12:23:31.000Z","deliver_notifications":true,"tweet_id":null,"id":"y53b6wz177fm","incident_id":"9cs8bbmr6zx5","custom_tweet":null,"affected_components":[{"code":"lk07n1yctz8s","name":"Email Services - Outgoing Email Delivery","old_status":"operational","new_status":"degraded_performance"},{"code":"svcybsdbj6tm","name":"Email Services - Microsoft Outlook Sync","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Outgoing Email Delivery","created_at":"2022-06-28T10:06:43.409Z","updated_at":"2025-06-12T21:01:15.373Z","position":2,"description":"Services responsible for handling and delivering outgoing emails.","showcase":true,"start_date":"2022-06-28T00:00:00.000Z","id":"lk07n1yctz8s","page_id":"fp5zqkhxg8c3","group_id":"sn1sdwp5dz4z"},{"status":"operational","name":"Microsoft Outlook Sync","created_at":"2022-06-28T14:47:23.585Z","updated_at":"2025-04-23T06:41:10.445Z","position":4,"description":"Services responsible for syncing of emails with Microsoft Outlook","showcase":true,"start_date":"2022-06-27T00:00:00.000Z","id":"svcybsdbj6tm","page_id":"fp5zqkhxg8c3","group_id":"sn1sdwp5dz4z"}]},{"name":"Desktop notifications not being triggered","status":"resolved","created_at":"2024-10-28T16:13:29.000Z","updated_at":"2024-10-28T16:35:38.066Z","monitoring_at":"2024-10-28T16:29:09.841Z","resolved_at":"2024-10-28T16:35:38.046Z","impact":"major","shortlink":"https://stspg.io/jlw0x79qzq67","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2024-10-28T16:13:29.000Z","reminder_intervals":null,"id":"f3xh81nzrtvd","page_id":"fp5zqkhxg8c3","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2024-10-28T16:35:38.046Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-10-28T16:35:38.046Z","display_at":"2024-10-28T16:35:38.046Z","deliver_notifications":true,"tweet_id":null,"id":"vv16mxnppng2","incident_id":"f3xh81nzrtvd","custom_tweet":null,"affected_components":[{"code":"wnc175qssccv","name":"Platform - Notifications","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"A fix has been implemented and we are monitoring the results.","created_at":"2024-10-28T16:29:09.841Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-10-28T16:29:09.841Z","display_at":"2024-10-28T16:29:09.841Z","deliver_notifications":true,"tweet_id":null,"id":"dhtzly821jqw","incident_id":"f3xh81nzrtvd","custom_tweet":null,"affected_components":[{"code":"wnc175qssccv","name":"Platform - Notifications","old_status":"partial_outage","new_status":"degraded_performance"}]},{"status":"investigating","body":"We are currently investigating this issue. As of now, desktop notifications and ding sounds on new emails are not getting triggered. Mobile and email notifications are not impacted.","created_at":"2024-10-28T16:13:29.663Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-10-28T16:14:30.935Z","display_at":"2024-10-28T16:13:29.000Z","deliver_notifications":true,"tweet_id":null,"id":"3wbrfyrc42cj","incident_id":"f3xh81nzrtvd","custom_tweet":null,"affected_components":[{"code":"wnc175qssccv","name":"Platform - Notifications","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Notifications","created_at":"2024-02-21T17:30:33.883Z","updated_at":"2026-02-21T04:38:10.829Z","position":3,"description":"push, mobile and email notifications","showcase":true,"start_date":"2024-02-21T00:00:00.000Z","id":"wnc175qssccv","page_id":"fp5zqkhxg8c3","group_id":"ltxb4y592zq2"}]},{"name":"Forwarding addresses ending with mail.helpwisemail.com are not working","status":"resolved","created_at":"2024-10-16T03:35:49.000Z","updated_at":"2024-10-16T22:14:58.057Z","monitoring_at":null,"resolved_at":"2024-10-16T18:19:27.000Z","impact":"major","shortlink":"https://stspg.io/r90t7f5lqnb8","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2024-10-16T03:35:49.000Z","reminder_intervals":null,"id":"9332ww13cb3t","page_id":"fp5zqkhxg8c3","incident_updates":[{"status":"resolved","body":"We have fixed this with our email provider. @mail.helpwisemail.com should now be fully operational. If you are still facing any issues please reach out to us at help@helpwise.io or chat support","created_at":"2024-10-16T22:13:27.111Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-10-16T22:14:58.042Z","display_at":"2024-10-16T18:19:27.000Z","deliver_notifications":true,"tweet_id":null,"id":"9l6999p20wnl","incident_id":"9332ww13cb3t","custom_tweet":null,"affected_components":[{"code":"qmdch3n2dd5v","name":"Email Services - Incoming Email Forwarding","old_status":"partial_outage","new_status":"operational"}]},{"status":"identified","body":"We're identified an issue with our underlying provider due to which forwarding to addresses @mail.helpwisemail.com are not working. Forwarding addresses ending with @mail1.helpwisemail.com, @mail2.helpwisemail.com and @mail3.helpwisemail.com are working fine.\n\nWorkaround:\nPlease change \u003cyourforwardingaddress\u003e@mail.helpwisemail.com to \u003cyourforwardingaddress\u003e@mail1.helpwisemail.com. Reach out to help@helpwise.io or chat support if you need more help getting it to work.","created_at":"2024-10-16T03:35:49.275Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-10-16T03:37:48.195Z","display_at":"2024-10-16T03:35:49.000Z","deliver_notifications":true,"tweet_id":null,"id":"b3smysrvd68d","incident_id":"9332ww13cb3t","custom_tweet":null,"affected_components":[{"code":"qmdch3n2dd5v","name":"Email Services - Incoming Email Forwarding","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Incoming Email Forwarding","created_at":"2022-06-28T10:06:43.390Z","updated_at":"2025-03-13T18:33:23.273Z","position":1,"description":"Services powering the incoming emails for the customers forwarding their emails to Helpwise's forwarding addresses","showcase":true,"start_date":"2022-06-28T00:00:00.000Z","id":"qmdch3n2dd5v","page_id":"fp5zqkhxg8c3","group_id":"sn1sdwp5dz4z"}]},{"name":"Delayed processing of emails and higher error rate when sending emails","status":"resolved","created_at":"2024-10-07T19:50:19.169Z","updated_at":"2024-10-07T20:17:52.060Z","monitoring_at":"2024-10-07T20:02:00.949Z","resolved_at":"2024-10-07T20:17:52.042Z","impact":"minor","shortlink":"https://stspg.io/761b5ltqv8j6","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2024-10-07T19:50:19.156Z","reminder_intervals":null,"id":"0q9rh8pvs228","page_id":"fp5zqkhxg8c3","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2024-10-07T20:17:52.042Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-10-07T20:17:52.042Z","display_at":"2024-10-07T20:17:52.042Z","deliver_notifications":true,"tweet_id":null,"id":"krv85fbv6fmb","incident_id":"0q9rh8pvs228","custom_tweet":null,"affected_components":[{"code":"qmdch3n2dd5v","name":"Email Services - Incoming Email Forwarding","old_status":"degraded_performance","new_status":"operational"},{"code":"lk07n1yctz8s","name":"Email Services - Outgoing Email Delivery","old_status":"degraded_performance","new_status":"operational"},{"code":"snhx673zkdhb","name":"Email Services - Gmail Sync","old_status":"degraded_performance","new_status":"operational"},{"code":"svcybsdbj6tm","name":"Email Services - Microsoft Outlook Sync","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"The problem seems to be caused by the underlying dependencies from Helpwise's AWS infrastructure in us-east-2 region. We're currently monitoring the situation.","created_at":"2024-10-07T20:02:00.949Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-10-07T20:02:00.949Z","display_at":"2024-10-07T20:02:00.949Z","deliver_notifications":true,"tweet_id":null,"id":"63hk58h5t2b8","incident_id":"0q9rh8pvs228","custom_tweet":null,"affected_components":[{"code":"qmdch3n2dd5v","name":"Email Services - Incoming Email Forwarding","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"lk07n1yctz8s","name":"Email Services - Outgoing Email Delivery","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"snhx673zkdhb","name":"Email Services - Gmail Sync","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"svcybsdbj6tm","name":"Email Services - Microsoft Outlook Sync","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"We are currently investigating this issue.","created_at":"2024-10-07T19:50:19.324Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-10-07T19:50:19.324Z","display_at":"2024-10-07T19:50:19.324Z","deliver_notifications":true,"tweet_id":null,"id":"cmvq8hdgndkq","incident_id":"0q9rh8pvs228","custom_tweet":null,"affected_components":[{"code":"qmdch3n2dd5v","name":"Email Services - Incoming Email Forwarding","old_status":"operational","new_status":"degraded_performance"},{"code":"lk07n1yctz8s","name":"Email Services - Outgoing Email Delivery","old_status":"operational","new_status":"degraded_performance"},{"code":"snhx673zkdhb","name":"Email Services - Gmail Sync","old_status":"operational","new_status":"degraded_performance"},{"code":"svcybsdbj6tm","name":"Email Services - Microsoft Outlook Sync","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Incoming Email Forwarding","created_at":"2022-06-28T10:06:43.390Z","updated_at":"2025-03-13T18:33:23.273Z","position":1,"description":"Services powering the incoming emails for the customers forwarding their emails to Helpwise's forwarding addresses","showcase":true,"start_date":"2022-06-28T00:00:00.000Z","id":"qmdch3n2dd5v","page_id":"fp5zqkhxg8c3","group_id":"sn1sdwp5dz4z"},{"status":"operational","name":"Outgoing Email Delivery","created_at":"2022-06-28T10:06:43.409Z","updated_at":"2025-06-12T21:01:15.373Z","position":2,"description":"Services responsible for handling and delivering outgoing emails.","showcase":true,"start_date":"2022-06-28T00:00:00.000Z","id":"lk07n1yctz8s","page_id":"fp5zqkhxg8c3","group_id":"sn1sdwp5dz4z"},{"status":"operational","name":"Gmail Sync","created_at":"2022-06-28T10:26:35.077Z","updated_at":"2025-06-13T04:29:57.220Z","position":3,"description":"Services responsible for syncing of emails with Gmail","showcase":true,"start_date":"2022-06-27T00:00:00.000Z","id":"snhx673zkdhb","page_id":"fp5zqkhxg8c3","group_id":"sn1sdwp5dz4z"},{"status":"operational","name":"Microsoft Outlook Sync","created_at":"2022-06-28T14:47:23.585Z","updated_at":"2025-04-23T06:41:10.445Z","position":4,"description":"Services responsible for syncing of emails with Microsoft Outlook","showcase":true,"start_date":"2022-06-27T00:00:00.000Z","id":"svcybsdbj6tm","page_id":"fp5zqkhxg8c3","group_id":"sn1sdwp5dz4z"}]}]
}