Looks like Microsoft has now fixed this. We're now not noticing this issue. We're continuing to monitor it.
Posted Apr 23, 2025 - 06:41 UTC
Identified
We've identified an issue where our system is unable to send attachment size > 3 mb with Microsoft Outlook account connected for Outgoing as Microsoft API is giving error.
We're working towards a solution to this.
In the meanwhile as a workaround for customers who have connected Outlook accounts with Helpwise. We would recommend to restrict attachment sizes to less than 3MB as a workaround.
Posted Apr 17, 2025 - 18:48 UTC
This incident affected: Email Services (Microsoft Outlook Sync).