Desktop notifications not being triggered

Incident Report for Helpwise

Resolved

This incident has been resolved.
Posted Oct 28, 2024 - 16:35 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Oct 28, 2024 - 16:29 UTC

Investigating

We are currently investigating this issue. As of now, desktop notifications and ding sounds on new emails are not getting triggered. Mobile and email notifications are not impacted.
Posted Oct 28, 2024 - 16:13 UTC
This incident affected: Platform (Notifications).