Our upstream email provider Mailgun is down

Incident Report for Helpwise

Resolved

This incident has been resolved.
Posted May 27, 2024 - 14:18 UTC

Update

We are continuing to monitor for any further issues.
Posted May 27, 2024 - 14:10 UTC

Update

Mailgun team has pushed a fix and error rate seems to have reduced. We're further monitoring this.
Posted May 27, 2024 - 14:05 UTC

Update

We are continuing to monitor for any further issues.
Posted May 27, 2024 - 13:58 UTC

Monitoring

We're currently monitoring our error rate and our systems and looking for a potential workaround.
Posted May 27, 2024 - 13:32 UTC

Investigating

We're currently investigating v high error rate from our upstream email provider. Outgoing emails, Incoming emails (forwarding), MFA codes, email notifications are affected

https://status.mailgun.com/incidents/8bn2px3nyfy4
Posted May 27, 2024 - 13:28 UTC
This incident affected: Email Services (Incoming Email Forwarding, Outgoing Email Delivery) and Platform (Notifications).