Whatsapp messages can't be sent for some Inboxes

Incident Report for Helpwise

Resolved

This incident has been resolved.

Posted Apr 03, 2024 - 20:15 UTC

Update

However we don't see an update from meta. But we're now not noticing a high error rate.

Posted Apr 03, 2024 - 19:51 UTC

Update

We are continuing to monitor for any further issues.

Posted Apr 03, 2024 - 19:15 UTC

Monitoring

Meta is experiencing issues with Whatsapp Cloud and On-premise solutions - https://metastatus.com/whatsapp-business-api

360 dialog & Twilio who also use Meta infrastructure as well is experiencing issues -
1. https://status.360dialog.com/
2. https://status.twilio.com/incidents/1qn011ts4zqk

Our team's currently monitoring this and waiting for more updates.

Posted Apr 03, 2024 - 19:11 UTC

This incident affected: Whatsapp Integrations (Whatsapp Cloud Integration, 360 dialog Integration, Twilio Whatsapp Integration).