Delay in Email processing and high latency in loading UI

Incident Report for Helpwise

Resolved

Our team have resolved the issue. Please reach out to us on chat or email help@helpwise.io in case you're still having any concerns.

Posted Aug 09, 2023 - 08:04 UTC

Update

We are continuing to monitor for any further issues.

Posted Aug 09, 2023 - 07:40 UTC

Monitoring

Our team have fixed the root cause of this issue and is further monitoring and clearing the backlog of messages

Posted Aug 09, 2023 - 07:27 UTC

Identified

Our team have identified the issue and we're working on the fix

Posted Aug 09, 2023 - 07:22 UTC

Investigating

We're currently investigating delay in email processing and slow loading on Helpwise's UI

Posted Aug 09, 2023 - 07:15 UTC

This incident affected: Helpwise Web App, Incoming Email Forwarding, Outgoing Email Delivery, Gmail Sync, and Microsoft Outlook Sync.