Our team have resolved the issue. Please reach out to us on chat or email help@helpwise.io in case you're still having any concerns.
Posted Aug 09, 2023 - 08:04 UTC
Update
We are continuing to monitor for any further issues.
Posted Aug 09, 2023 - 07:40 UTC
Monitoring
Our team have fixed the root cause of this issue and is further monitoring and clearing the backlog of messages
Posted Aug 09, 2023 - 07:27 UTC
Identified
Our team have identified the issue and we're working on the fix
Posted Aug 09, 2023 - 07:22 UTC
Investigating
We're currently investigating delay in email processing and slow loading on Helpwise's UI
Posted Aug 09, 2023 - 07:15 UTC
This incident affected: Email Services (Incoming Email Forwarding, Outgoing Email Delivery, Gmail Sync, Microsoft Outlook Sync) and Platform (Helpwise Web App).