Gmail and Outlook sync Inboxes are getting disconnected

Incident Report for Helpwise

Resolved

This incident has been resolved.

Posted May 21, 2024 - 23:09 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 21, 2024 - 22:39 UTC

Identified

We have identified the issue and a fix has been implemented. Currently, Gmail and Outlook sync customers might receive emails with a delay.

Posted May 21, 2024 - 22:32 UTC

Investigating

We are currently investigating this issue.

Posted May 21, 2024 - 22:06 UTC

This incident affected: Email Services (Gmail Sync, Microsoft Outlook Sync).