Gmail sync is not syncing new emails

Incident Report for Helpwise

Resolved

This incident has been resolved.

Posted Sep 13, 2024 - 17:10 UTC

Update

We are continuing to monitor for any further issues.

Posted Sep 13, 2024 - 17:06 UTC

Update

We are continuing to monitor for any further issues.

Posted Sep 13, 2024 - 17:00 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 13, 2024 - 16:47 UTC

Identified

We've identified the issue and working on a fix. Only customers using Gmail sync are impacted.

Posted Sep 13, 2024 - 16:32 UTC

This incident affected: Email Services (Gmail Sync).